Return Policy and Satisfaction Guarantee

30-Day Satisfaction Guarantee
If you are not satisfied with any product (coffee excluded) you purchase from Electra-Craft, Inc., you may return it within 30 days for a full refund less shipping fees. If the item you return was sent with "Free Shipping on all items ordered on our site.", the shipping cost will deducted from your credit.  Returned items must be in unused condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee. To return an item, you must contact us via phone or e-mail (info@electra-craft.com) within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide Electra-Craft, Inc. with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us.  If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items.

Defective Merchandise

If you find the merchandise to be defective within 30 days of purchase, you may return it to us for replacement. Please contact Electra-Craft, Inc. within 30 days if you find that your merchandise is defective. You will be provided with a Return Authorization Number. You must ship defective merchandise via a courier that provides tracking, and provide us with the tracking number. You must purchase insurance from the courier. We will reimburse you for the cost of shipping and insurance.
Merchandise that becomes defective after 30 days is subject to the manufacturer's warranty. Electra-Craft, Inc. will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer's warranty instructions.

Cancellation of Orders

Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.
If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.
For items that are canceled after they are shipped, your account will not be credited until we receive the returned item. Canceled orders that have shipped must be returned unopened.

Damage in Transit

If you receive an item that was damaged in transit, please contact us immediately. We will contact the courier (UPS or USPS) to pick up the item and return it to us at our expense. We will send you a replacement as soon as possible.
 

Low Price Guarantee At Electra-Craft.com, providing the best value and service to our customers is the top priority. This is our price guarantee: If an item on our Web site that you wish to purchase is offered at a lower price by another authorized reseller, we will meet or beat that offer. (Ebay or auction items not included) If you wish to take advantage of this guarantee, please e-mail or call us with details on the competitor's offer prior to purchase. The following restrictions apply: Electra-Craft.com matches prices of U.S. retailers only. Free shipping may no longer apply. Special promotional offers may no longer apply. Competitor's product must be new (not refurbished or returned merchandise). Product must be in stock and available for purchase at our competitor.